FAQ's
Where are you located?
Cooly Japan is based in Japan. Our designs are created by Japanese artists who draw from the culture, streets, and everyday beauty around them — the ramen shops, the dog cafes, the quiet torii gates, the late-night kissaten. Everything you see in our graphics is something we actually live with.
We print and ship through our US fulfillment partner, so your order arrives quickly without international shipping costs or customs fees. Designed in Japan. Delivered in America.
Do you ship internationally?
Absolutely! We ship worldwide so you can enjoy our products no matter where you are. Shipping rates vary by location, so be sure to check our shipping policy for details specific to your area.
Will I get a tracking number for my order?
Yes! Once your order ships, you'll receive a tracking email with a special number so you can follow your package's journey—right to your doorstep.
What materials are your products made of?
We use high-quality, comfy materials for all our tees—soft enough for cuddles, durable enough for playtime, and gentle on the skin. Exact materials may vary depending on the item, but you’ll find the details on each product page.